Privacy Policy (SpeakUP)

Effective date: 1 January 2027

SpeakUP (“SpeakUP”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you contact us, book a free trial lesson, or use our services.

1) Who we are (Data Controller)

Controller: SpeakUP
Operated by: Stepan (English teacher) / [Legal entity name if applicable]
Email: speakit25gmail.com
Business address (optional): [address]

2) What data we collect

We may collect the following categories of personal data:

A) Data you provide in messages (Facebook/Instagram)

When you contact us via Instagram or Facebook (including automated replies), you may provide:

  • Your name (or nickname)

  • Your learning goal (e.g., speaking, work, exam)

  • Your level (e.g., A2/B1/B2 or “not sure”)

  • Your challenge (e.g., confidence, vocabulary, grammar)

  • Your availability (preferred days/times) and time zone/city

  • Any other information you type in the chat

B) Social media account data (from Meta platforms)

Depending on your privacy settings and the platform, we may see:

  • Your public profile information (e.g., username, profile picture)

  • Your messages and timestamps

  • Any other information you share with us through the platform

C) Booking / lesson-related data

If you book a free trial or become a student, we may collect:

  • Contact details you share (e.g., email if you choose)

  • Lesson schedule and attendance

  • Notes relevant to your learning progress (only if necessary and appropriate)

D) Technical data (website, if applicable)

If you use our website, we may collect limited technical data (e.g., IP address, device/browser info) via cookies or analytics only if implemented.

3) Why we use your data (Purposes)

We use your data to:

  • Reply to your inquiry and communicate with you

  • Personalize and schedule a free trial lesson

  • Deliver online English lessons and provide learning support

  • Improve our communication and service quality

  • Send service-related updates (e.g., schedule changes)

  • Send marketing messages only if you consent or where allowed by law (you can opt out anytime)

4) Legal basis (GDPR)

If you are in the European Economic Area (EEA)/UK, we process your data under the following legal bases:

  • Consent (e.g., when you request a free trial, agree to receive marketing)

  • Contract / steps before a contract (e.g., scheduling and delivering lessons you request)

  • Legitimate interests (e.g., answering messages, improving our service, preventing abuse), balanced against your rights

5) How we share your data

We do not sell your personal data.

We may share your data only with:

  • Meta Platforms (Facebook/Instagram): Messaging happens through Meta, which processes data under its own policies. Meta may act as an independent controller for its platform operations.

  • Service providers we use to run SpeakUP (only if applicable), such as:

    • Scheduling/booking tools

    • Video-call platforms (e.g., Zoom/Google Meet)

    • Email tools

    • Cloud storage (for lesson materials)

    • Payment processors (if you become a paying student)

These providers process data only to provide their services and, where applicable, under appropriate data processing terms.

6) International transfers

Some providers (including Meta) may process data outside the EEA/UK. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) or other legal mechanisms.

7) Data retention

We keep your data only as long as necessary:

  • Leads / inquiries: typically up to 12 months after our last conversation (or earlier if you ask us to delete it)

  • Students: for the duration of the service and a reasonable period afterward for administrative/legal purposes

  • If we must keep data longer to comply with law (e.g., accounting), we will do so

8) Your rights

Depending on your location (especially under GDPR), you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your data (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability (in certain cases)

  • Withdraw consent at any time (does not affect prior lawful processing)

To exercise your rights, contact us at speakit25gmail.com.

If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.

9) Security

We use reasonable technical and organizational measures to protect your data. However, no system is 100% secure, especially messaging platforms. Please avoid sending sensitive information in DMs.

10) Children’s privacy

SpeakUP is not intended for children under 16 (or another minimum age required by local law) without a parent/guardian’s consent. If you believe a child provided personal data without consent, contact us to remove it.

11) Marketing preferences

If you receive marketing messages from us, you can opt out at any time by:

  • Replying “STOP” / “unsubscribe” in chat, or

  • Emailing us at speakit25gmail.com

Service-related messages (e.g., lesson scheduling) may still be sent when necessary.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted with an updated effective date.

13) Contact

For any questions or requests regarding your personal data:
Email: speakit25gmail.com